24HRPO→

CONTENT OPERATIONS COORDINATOR at 24HRPO in Menlo Park, CA

Entry LevelOn-siteContractMenlo Park, CA

Skills

digital asset managementcontent ingestioncontent deliveryweb technologymobile appsverbal communicationwritten communicationanalytical skillsattention to detailself-starterautonomyproblem solvingmedia industry experienceentertainment industry experiencefacebook user experience

Job Description

We are seeking for individual who is passionate about Facebook's video platform and our mission, and is finding smarter, better, faster ways of getting things done.

The Content Operations Coordinator's role is to ensure content is published on a timely and accurate basis, tracking and driving video assets through the end to end content delivery lifecycle.

We are opening several additional roles on the Facebook and Instagram Media teams where you will communicate with potential partners, respond to user inquiries and empower authentic representation by improving user experience. You will work with our cross functional product teams to further this initiative as well as communicate trends that you're seeing that will help improve our products. Strong candidates will have an astute attention to detail and be a self-starter. Contract will be for one year with the option to renew based on business need and performance.

Responsibilities:

• Use internal tools to ingest content and ensure key deadlines are met

• Ensure quality of content and troubleshoot issues with internal and external partners

• Support content partners with content delivery and ingestion issues

• Proactively develop internal documentation and material

• Assist in improving operational workflows by identifying challenges and offering solutions

Qualifications

Minimum Qualifications:

• 1+ years of experience with digital asset management

• Customer or partner support experience

• Strong verbal and written communication skills.

• Excellent analytical skills with a strong attention to detail

• Able to organize and complete tasks without heavy management oversight

Passion and experience in the media and/or entertainment industries · Ability to quickly absorb training on product and tool functionality · Strong attention to detail · Comfortable forming repetitive tasks (partner support requests) · Effective written and verbal communication · Experienced Facebook user on mobile and web · Ability to perform well autonomously · Penchant for web technology (consumer of various web and mobile apps) · Strong interest in quality and user experience

Education: Bachelor's Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.