RCM, Advisory Analyst at 24 Hour Home Care in El Segundo, CA

24 Hour Home Care is part of the TEAM Services Group family of companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional talent across the organization.

TEAM Services Group (“TEAM”) is a national provider of home and personal care services and household employment solutions supporting the known caregiver model, which allows families and individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes.

TEAM is a mission-driven company serving over 110,000 clients and employing over 130,000 caregivers across all 50 states. We operate in a large and growing market and have grown nearly 40% annually since inception through our relentless focus on delivering best-in-class client experience. TEAM is led by a high-performing team passionate about improving access to home-based care in America.

THE ROLE:

The Revenue Cycle Management (RCM) Advisory Analyst is a highly visible role based in El Segundo, CA, with a flexible schedule requiring in-office attendance approximately once per month or as business needs require.

This role partners with revenue cycle, finance, and operational leaders to drive scalable, high-performing revenue cycle operations across TEAM's portfolio of brands. Acting as a trusted advisor to RCM teams, the analyst provides guidance on billing, collections, revenue integrity, reporting, and process optimization across multiple payors and business lines.

This is a high-impact opportunity for a data-driven problem solver who understands revenue cycle operations and enjoys improving performance through analytics, automation, system integrations, and cross-functional collaboration. Success in this role requires a proactive, ownership-minded approach, with the ability to identify opportunities, solve complex challenges, and help build scalable processes that support continued growth.

What Success Looks Like

• Advise and strategize on accurate and timely billing, collections, and reconciliations across multiple payors

• Drive brand RCM teams to reduce denials and underpayments through strong analysis and cross-functional problem-solving

• Improve revenue visibility through clear reporting and dashboards and monitor KPIs for risk mitigation

• Support automation initiatives that increase efficiency and reduce manual work

• Build trusted partnerships with Operations, Finance, and external payors

• Strengthen controls and audit readiness across revenue processes

Primary Responsibilities

Revenue Operations & Accounts Receivable

• Assist brand RCM teams with optimization projects around billing, payment application, and account reconciliations across multiple payors and private pay clients

• Monitor account balances and follow up on discrepancies to ensure timely resolution

Revenue Recognition & Adjustments

• Partner with Operations and Finance to evaluate and process revenue adjustments or write-offs related to over-authorizations or uncollectible balances

Reporting, Analytics & Insights

• Produce monthly and ad hoc reporting on key business metrics

• Support data-driven decision-making through analysis and insights

• Participate in system- and data-oriented projects that improve reporting accuracy and efficiency

Cross-Functional Collaboration

• Partner with Operations, Data, BI, Finance, and other internal teams to investigate denials, underpayments, and operational root causes

• Communicate findings clearly and recommend solutions

Payor Rate Analysis & Strategy

• Partner with payors on billing rate changes

• Analyze financial impact of rate changes and collaborate with leadership on mitigation and reimbursement strategies

Business Intelligence & Automation

• Support automation initiatives that reduce manual effort and improve accuracy

Offshore Team Support & Oversight

• Train offshore support teams assisting with billing and collections postings

• Ensure quality, accuracy, and adherence to defined processes

Controls, Compliance & Audit Support

• Ensure adherence to internal controls and audit requirements
• Partner with Finance and Systems teams to maintain strong accounting controls across revenue workflows

WHAT YOU BRING TO THE TABLE:

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, Economics, or a related field

• 3+ years of experience in revenue cycle management or related finance roles

• Certified Revenue Cycle Representative (CRCR) or similar certification preferred

• Experience supporting multi-entity or multi-location organizations preferred

• Healthcare experience a requirement

• 25% travel required

Skills & Competencies

Revenue & Financial Acumen

• Strong understanding of revenue recognition under GAAP

• Ability to support audit preparation and respond to audit inquiries

• Experience managing complex account structures and payor relationships

Analytics & Systems

• Advanced Excel skills

• Clearinghouse experience (Change Healthcare, Waystar, etc.)

Ownership & Execution

• Highly organized with the ability to manage multiple priorities simultaneously

• Comfortable operating in a fast-paced, evolving environment

• Proactive in identifying issues and driving solutions through completion

Communication & Collaboration

• Communicates complex operational and financial issues clearly

• Builds effective relationships with internal teams and external partners

• Able to translate data into actionable insights for stakeholders

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$75,000—$95,000 USD