IT Support Analyst at 24 Hour Home Care in El Segundo, CA

Summary: 24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The IT Support Analyst I provides front-line technical support to employees, ensuring timely resolution of technical issues and maintaining operational continuity. Responsibilities: - Provide first-level technical support for system access, application usage, mobile devices, and enterprise platforms - Troubleshoot routine issues and guide users through system functionality and problem resolution - Manage and document support cases, including troubleshooting steps and resolutions, within the ticketing system - Escalate complex or unresolved issues to senior analysts or specialized technical teams - Support user onboarding and offboarding by managing account setup, access, and system configurations - Monitor incoming support requests to ensure timely response and adherence to service standards - Contribute to knowledge base documentation and support process improvements Required Qualifications: - 1–3 years of experience in IT support, service desk, or technical support roles - Experience troubleshooting operating systems, applications, and mobile devices - Ability to document technical issues and follow structured support workflows - Strong communication and customer service skills - Ability to manage multiple support requests in a fast-paced environment Preferred Qualifications: - Experience supporting enterprise platforms such as Salesforce Required Skills: Technical troubleshooting, Customer service mindset Important Skills: Documenting technical issues, Salesforce Nice-to-Have Skills: prioritize requests