CGO / Head of Growth (P&L,… at 24 Hour Home… · El Segundo

Who We Are:

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

About the Role

The Chief Growth Officer (CGO) is responsible for driving sustainable, profitable growth for 24 Hour Home Care's Community Support Division. This role carries full P&L accountability, including revenue, margin, and EBITDA performance, with the opportunity to expand scope over time.

The CGO owns both growth strategy and execution, from market expansion and service diversification to partnerships and go-to-market initiatives, while ensuring growth investments deliver measurable financial returns. This is a role for a leader who owns outcomes, operates with urgency and rigor, and partners closely with brand and functional leaders to translate strategy into results.

The ideal candidate thrives in a complex, regulated, relationship-driven environment, balances near-term performance with long-term value creation, and leads through influence rather than authority.

We offer a competitive executive compensation package with a base salary of $250,000–$325,000, along with an annual bonus and long-term incentive designed to reward long-term impact and performance.

Candidates must be based in California or open to relocating. This is a hybrid role with in-person time expected about once a month, or more often if needed.

How You’ll Lead

• Take full ownership of growth outcomes, holding yourself accountable for results, not just activity.
• Act as a trusted, collaborative partner to leadership and the executive team.
• Drive alignment across Sales, Marketing, Operations, Finance, Compliance, and Payor-facing teams without relying on formal authority.
• Make informed, decisive trade-offs in ambiguous environments, pairing speed with thoughtful change management.
• Champion compliant, sustainable growth aligned with 24's values and long-term enterprise health.

What You’ll Be Responsible For

• Develop and continuously refine a clear, data-backed growth strategy aligned with 24's long-term goals.
• Drive consistent, predictable, and profitable revenue growth across service lines, markets, and payor segments.
• Own and optimize gross margin performance by service line, ensuring growth efforts focus on sustainable contribution margin and enterprise value.
• Identify, prioritize, and scale the highest-impact growth opportunities, with clear ROI thresholds and execution plans.
• Translate growth strategy into executable roadmaps in close partnership with Sales, Marketing, Operations, Finance, and Payor Relations.
• Lead cross-functional planning to ensure initiatives are properly resourced, sequenced, and operationally feasible.
• Partner with Payor Relations and Contracting to inform reimbursement strategy, rate optimization, and payor mix decisions.
• Define and govern bill and pay rate strategy and service mix in collaboration with Finance and Operations.
• Build and maintain growth dashboards, forecasts, and analytics to provide enterprise-level visibility and accountability.
• Ensure all growth initiatives align with regulatory requirements, compliance standards, and workforce capacity.
• Support growth-related M&A efforts, including commercial due diligence, growth thesis development, and post-acquisition integration.

What Success Looks Like

• A clear, executable growth strategy that aligns teams and delivers measurable financial results.
• Consistent, profitable revenue growth with improving margin performance.
• Increased client census through optimized service mix, utilization, and length of stay, while maintaining quality and compliance.
• Strong cross-functional execution, with growth initiatives that are operationally viable and financially accretive.
• Transparent metrics, forecasts, and data-driven decision-making across the organization.

What We’re Looking For

• 10+ years of progressive professional experience, including 5+ years in senior growth, commercial, or general management roles with direct accountability for revenue, margin, and P&L performance.
• Experience in pharmaceutical, biotech, payor, or other highly regulated, reimbursement-driven environments is highly valued.
• Experience in market access, pricing strategy, reimbursement, or payor engagement strongly preferred.
• Proven experience leading growth initiatives in complex, regulated, and/or payor-influenced environments.
• Strong understanding of referral-based and payor-driven growth models, including reimbursement and margin complexity.
• Demonstrated success in contract negotiation, go-to-market strategy, and organic growth initiatives.
• Experience collaborating across Sales, Marketing, Operations, Finance, Compliance, and Payor-facing teams.
• Highly analytical and data-driven, with the ability to translate insights into actionable growth and risk management strategies.
• Deep knowledge of state-specific programs required.
• Experience in home care, home health, post-acute care, or community-based services strongly preferred.
• Bachelor’s degree in Business, Finance, Economics, Marketing, Healthcare Administration, or a related field preferred; advanced degree (MBA, MHA, or equivalent) a plus.

WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: info@dcba.lacounty.gov
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$248,000—$325,000 USD