Mitigation Project Manager at 24 Hour Flood Pros in Richmond, VA

Apply Job Type Full-time Description About Us We are a fast-growing disaster mitigation company providing 24/7 emergency response for water, fire, mold, and environmental losses. Our teams work quickly, professionally, and with compassion to help homeowners and businesses recover from unexpected property damage. As we expand nationwide, we seek strong leaders who can manage teams, maintain high service standards, and drive operational excellence. Position Summary The Mitigation Project Manager oversees emergency mitigation projects from initial assessment through completion. This leadership role includes scoping water/fire/mold losses, directing technicians, managing workflow and documentation, communicating with customers and insurance partners, and ensuring safety and quality standards are met. The ideal candidate brings a strong mitigation background, the ability to lead teams, and the operational mindset to drive efficiency and customer satisfaction. Key Responsibilities Oversee day-to-day mitigation operations, ensuring smooth workflow across field crews, equipment, and job sites. Conduct on-site inspections to assess water, fire, or mold damage and determine required mitigation steps. Create accurate scopes, estimates, and job plans using company software and industry standards. Lead, mentor, and support technicians to ensure high performance and exceptional customer service. Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle. Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met. Ensure compliance with all safety protocols, PPE requirements, and industry regulations (IICRC, OSHA, etc.). Oversee equipment setup, monitoring, moisture readings, photo documentation, and job-site verification. Review and approve all documentation including technician notes, photos, moisture logs, and job summaries. Monitor key performance indicators (KPIs) and contribute to operational improvements. Assist in inventory oversight, equipment tracking, and resource allocation to maintain efficiency. Participate in on-call rotations, including nights and weekends, for emergency loss response. Qualifications 3–5 years of experience in mitigation, restoration, or a related field. Leadership or crew management experience required. IICRC certifications (WRT required; FSRT, ASD, AMRT preferred). Strong communication and customer service skills. Ability to read scopes, create estimates, and manage job budgets. Knowledge of industry standards, safety protocols, and regulatory compliance. Valid driver’s license with an acceptable driving record. Ability to work in a fast-paced, emergency-response environment with on-call requirements. Strong problem-solving abilities, attention to detail, and a proactive mindset. Physical Requirements Ability to lift 50–75 lbs. and move equipment as needed. Ability to stand, walk, bend, kneel, and work in attics/crawlspaces for extended periods. Work may involve exposure to heat, cold, rain, and various job-site conditions. Manual dexterity required for equipment handling and moisture reading tools. Strong attention to detail for inspections, documentation, and job verification. Clear communication skills for team direction and customer updates. Benefits Medical, Dental, and Vision Insurance Paid Time Off & Paid Holidays Overtime opportunities Leadership and certification training Advancement opportunities within a fast-growing organization Equal Employment Opportunity (EEO) We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any protected characteristic under federal, state, or local law. Americans with Disabilities Act (ADA) This position involves physical work, lifting, bending, and working in varied environments. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Salary Description $50,000-$60,000