Customer Service Representative at 1StopBedrooms in New York, NY

Company Description

1Stopbedrooms prioritizes its customers’ needs and is passionate about making them a reality. When a customer orders from 1Stopbedrooms, they receive their delivery promptly, thanks to our exceptional Customer Service team. Our assiduous team monitors each customer order to ensure a smooth transaction and a flawless delivery. This is because of our unwavering dedication to our customers and our high-quality technology and resources. When a customer encounters an issue and contacts our support team, our team responds immediately and works with them to solve the problem. Our customers remain confident in us and faithful to our services because we consistently exceed their expectations. 1Stepbedrooms takes pride in its deep commitment to each customer and ensures that they are thrilled with every order.

Job Description

• Foster strong relationships with customers, and respond promptly to their issues, to resolve them effectively
• Examine one’s work for development over time, in order to continually improve
• Assist customers with post-order problems (e.g., refunds, replacement, returns, back order inquiries, delivery statements, and any others issues).
• Meet company efficiency metrics and issue resolution targets
• Articulate trends in customer needs to determine solutions
• Multi-task and navigate various forms of technology and software applications at once
• Maintain a high level of professionalism and commitment to resolving conflict through strong, open communication
• Surpass customer’s expectations

Qualifications

• An amiable nature and the ability to form positive connections
• Strong oral, written, and communication skills
• Excellent problem-solving thinks, analytical skills, and critical thinking skills
• The ability to multitask and work promptly and efficiently, as well as to maintain a calm demeanor in a fast-paced environment
• A strong work ethic, conscientious nature, and commitment to timeliness
• Demonstrated ability to work swiftly and still maintain a high level of expertise
• Exceptional customer services skills and a passion for meeting each person’s needs

Additional Information

Whether for the home or for business, more and more people are finding the perfect furnishings are a few clicks away. 1Stopbedrooms is looking for a team of ambitious and engaged professionals who are excited to be part of this rapidly evolving ecommerce space. We want bold, creative thinkers; people who thrive when faced with new challenges; people who are proud to deploy their unique insights to bring greater value to our customers. We recognize that in our competitive and rapidly expanding field, our ability to innovate is foundational to our continued success.

We also recognize that innovation thrives on a plurality or perspectives and a diverse team working toward a common goal. For that reason, 1Stopbedrooms is proudly and enthusiastically committed to a policy of Equal Employment Opportunity. We celebrate what makes us different, and will never discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, New York, or local laws. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. All your information will be kept confidential according to EEO guidelines.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain New York or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on 1Stopbedrooms. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Your application will be active for 60 days.

Upon employment, employees of 1Stopbedrooms may be required to have their picture taken or to provide 1Stopbedrooms with a picture of themselves.

Relatives of current employees of 1Stopbedrooms will not be hired if they would be working for, or directly supervising, a current employee, and cannot work together on the same team as a current employee. If you receive a conditional offer of employment, you may be asked to identify any relative who is a current employee of 1Stopbedrooms. For purposes of this policy, “relative” is defined as any person who is related by blood or marriage, or whose relationship with the employee is similar to that of people who are related by blood or marriage.