Associate of Technology at 1915 South in Mobile, AL

Join our winning team, 1915 South, as an Associate of Technology. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today! 

Position Summary: 

The Associate of Technology is the front-line IT support owner for end users across the organization. The single most important responsibility of this role is ensuring the IT ticket queue is worked in proper triage order — every ticket acknowledged, prioritized, and resolved or escalated against published SLAs. The Associate of Technology is the day-to-day face of IT for end users and the first line of defense for endpoint security in a PCI-DSS-regulated environment.

Job Duties: 

• Own the IT ticket queue throughout the workday. Acknowledge new tickets within published first-response SLAs, work tickets in proper triage order, categorize and prioritize accurately, provide regular status updates to end users, close completed tickets with documented resolutions, and escalate issues exceeding Tier 1 scope to the Manager of Technology.

• Resolve Tier 1 issues including password resets, MFA, Microsoft 365/Outlook, VPN, printers, peripherals, conference-room AV, and basic application troubleshooting. Translate technical issues into plain language for end users.

• Image, deploy, decommission, and re-deploy workstations and laptops following standard build documentation. Maintain accurate records in the IT asset management tool, including hardware assignments, location, and lifecycle status.

• Process new-hire and separation requests in coordination with People Operations. Handle account creation, group membership, MFA enrollment, equipment provisioning, and timely access removal. Ensure all access changes are documented and completed within published service windows.

• Apply patches and software updates pushed via N-able and validate successful deployment on assigned endpoints. Remediate Tenable vulnerability findings on endpoints through patching and configuration changes within compliance windows and document supporting evidence.

• Perform first-look triage of SentinelOne MDR alerts and Blumira SIEM notifications. Investigate routine alerts, document findings, and escalate confirmed or suspected incidents to the Manager of Technology immediately per the incident response procedure.
• Enforce PCI-DSS workstation controls including screen-lock policy, prohibition on storing cardholder data on endpoints, anti-malware verification, and removable-media restrictions. Follow change-management procedures for all production endpoint and account changes.
• Document troubleshooting steps, root cause, and resolution within each ticket to build an institutional record. Author and update knowledge base articles for recurring issues and standard fixes and contribute to IT runbooks and standard operating procedures.

Required Qualifications: 

• Education: Associate degree in IT, computer science, or related field, OR 1+ year of help desk / desktop support experience. 

• Experience: 1–3 years of help desk, desktop support, or end-user IT support experience 

Working knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking concepts (DNS, DHCP, VPN)

Experience with ticketing platforms, endpoint management, and IT documentation 

Strong written and verbal communication; ability to translate technical issues into plain language for end users 

Strong problem-solving and organizational skills; customer-service mindset; remains calm and professional under pressure  

Physical and Work Environment Requirements: 

• Physical Demands: Prolonged periods of sitting while working at a computer and responding to support requests; Occasional lifting and moving of IT equipment such as computers, monitors, and printers (up to 25–50 lbs). 

• Work Environment: Office; Retail Store Location 

• Schedule: Weekdays, Weekends, and Holidays, as required.  

Why 1915 South? 

• Compensation: Competitive commission-based pay with performance bonuses 

• Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance 

• Paid Time Off: Paid vacation and sick leave 

• Retirement: 401(k) retirement plan with company matching contributions 

• Tuition Assistance: College tuition support through Thomas University 

• Employee Discounts: Generous employee discounts on furniture 

• Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!