CENTRAL ADMIN - TOUCH AGENT at 1-800-PACK-RAT in Wake Forest, NC

CENTRAL ADMIN - TOUCH AGENT Full Time · Location: Wake Forest, NC, US 1-800-PACK-RAT/Zippy Shell, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff. With numerous storage facilities across the USA, and a growing network of containers and trucks, we can get you anywhere you need to go. Summary/objective  The Central Admin Touch Agent’s primary function is to support eighty plus corporate facilities with billing, collections, customer service along with a myriad of administrative duties.    Essential functions  Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.  • Communicate with local facilities to research and resolve customer service issues • Collaborate with team members and customers to resolve billing and administrative inconsistencies and errors. • Produce invoices and process payments. • Data entry of completed facility delivery/pickup paperwork into proprietary software. • Flexibility to work extended hours as needed. • Perform additional responsibilities as requested. Essential duties, responsibilities, and activities may change at any time with or without notice.   Competencies/skills  • Ability to work in a high-volume environment with a focus on peak and regular season billing administration  • Customer-focused with a high level of professionalism and discretion. • Strong organization skills, including detail orientated with strong follow up and follow-through skills. • Excellent verbal and written communication.  • Ability to work autonomously in a fast-paced environment and multi-task. • Proficiency in Microsoft Office Suite (Excel, Outlook & Word) • Ability to thrive in a team environment • Ability to work effectively under deadlines in a fast-paced environment • Ability to adapt to change.   Specialized knowledge and/or licenses   • Knowledge of billing and collections procedures. Benefits • Competitive wages based on experience. • Comprehensive benefits package including health, dental, and vision insurance. • Paid time off and holidays. • 401K with company match.   1-800-Pack-Rat, LLC is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law