Senior Business Systems Analyst

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role :

We are looking for a Senior Business System Analyst to join our IT Business Apps team. In this role, you will leverage your deep expertise in business processes, technical knowledge, and project management skills to implement scalable and impactful solutions that improve workflows and accelerate decision-making across the organization. While supporting marketing operations, your scope will extend to broader IT systems, establishing a critical link between complex business strategies and reliable technical execution.

What you’ll do (Role Expectations)

• Business Analysis -Requirements gathering, Discovery meetings, building BRD
• Data Analysis & Reporting
• User stories, Grooming, QA
• Project Management

Who You Are (Success Profile)

• You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of experience with an in-depth understanding of marketing technology stacks, marketing automation, Salesforce CRM, data enrichment, integrations, and reporting & insights.
• Proven expertise in implementing and managing enterprise business systems (such as CRM, automation, and data platforms) across diverse departments.
• Strong analytical skills with a track record of investigating complex technical issues and designing scalable solutions that drive measurable process improvements.
• Advanced command of SQL for cross-system data analysis. Proven experience using reporting tools (like Salesforce and Tableau) to translate complex data sets into actionable business stories.
• Direct experience with Marketing Automation platforms (Marketo or an equivalent enterprise tool) and SFDC.
• Solid understanding of global data privacy regulations (e.g., GDPR, CCPA) and integration principles.

Preferred Qualifications (What Will Make You Stand Out)

• Hands-on experience with API integrations, Agile methodologies, and managing full Lead-to-Opportunity lifecycles.
• Strong foundational understanding of Digital Marketing principles and enterprise Project Management practices.
• Demonstrated capability in using generative AI productivity environments (such as GPT, Gemini, and Claude) to enhance operational efficiency.

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegallink.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.