Regional Sales Specialist

Summary: Zimmer Biomet is a global medical technology leader dedicated to enhancing patient mobility. They are seeking a Regional Sales Specialist to provide support to the Field Sales team, ensuring timely processing of orders and addressing customer inquiries. Responsibilities: - Receive and process orders by phone, App, or e-mail within 4 hours of receipt - Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is unavailable - Assist the RSC’s with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions - Support timely resolution of customer complaints, concerns, and inquiries - Review cases per assigned region for accuracy and completeness. Document and communicate any errors - Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested - Process proposals/quote requests from specific field sales, as requested - Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required - Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA - Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485 - Ability to work overtime as required to complete assigned projects on time - Other duties as assigned - May on occasion assist with Field Inventory Audits Required Qualifications: - Associate Degree (A.A) or equivalent from two-year college or technical school - equivalent combination of education and/or experience - Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility - Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve - Ability to work effectively and efficiently in a team environment - Ability to work overtime as required to complete assigned projects on time - Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485 Preferred Qualifications: - four-year degree preferred - Previous experience at a medical device company preferred - 1+ years related sales support, customer service, customer facing experience and/or training preferred - Experience with SAP (ERP system) preferred Required Skills: SAP Important Skills: Sales support experience, Customer service experience Nice-to-Have Skills: Interpersonal skills, Organizational skills, Problem-solving skills, Teamwork Benefits: Development opportunities, Robust employee resource groups (ERGs), Flexible working environment, Location specific competitive total rewards, Wellness incentives, Culture of recognition and performance awards