Loan Officer Development Program (Seattle, WA)

Summary: Zillow is a leading real estate platform that is transforming the home financing experience. The Loan Officer Development Program offers an opportunity to gain hands-on experience in mortgage origination and customer engagement while supporting the Premier Team in delivering exceptional borrower experiences. Responsibilities: - Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service - Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences - Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline - Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers - Collaborate with teammates and leaders to identify process improvements and deliver outstanding results Required Qualifications: - 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required - Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents - High school diploma or equivalent - Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance - Growth mindset and willingness to learn complex processes and systems in a fast-paced environment - Proficiency in using CRM systems, and other relevant tools - Customer-centric mindset with a proactive and problem-solving attitude - Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided) - Comfortable working in-office full-time in Seattle, WA for hands-on collaboration and training Preferred Qualifications: - Bachelor's degree in finance, business, or a related field is preferred Required Skills: Mortgage Loan Origination, SAFE Mortgage Loan Originator License, CRM Systems, Sales Benefits: Licensing support and training provided, Monday–Friday 8:00 a.m.–5:00 p.m. PST, Comfortable working in-office full-time in Seattle, WA for hands-on collaboration and training, Mentorship from experienced Loan Officers and Managers, Phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship, Collaborative and high-energy environment, Opportunity to launch or grow your mortgage career, Supportive, in-office team that values learning, collaboration, and excellence