Tech Support (Onsite Specialist)

Summary: Zhao Business Solution (ZBS) is a leading provider of merchant services and payment technology for the hospitality and retail industry. They are seeking a detail-oriented POS On-site Specialist to support new merchant partners in implementing and customizing their Point of Sale systems, ensuring a smooth onboarding experience and providing training and support. Responsibilities: - Collaborate with new merchants to understand their business needs and customize the POS system accordingly - Set up and configure POS software, including menu programming, tax settings, and other system preferences - Install POS hardware on-site, including terminals, printers, cash drawers, Kiosks, and network connections - Conduct on-site training sessions with merchants and their staff to ensure they are comfortable and confident using the system - Provide first-line support and troubleshoot technical issues during the initial two days of system use, ensuring a smooth transition for the merchant - Ensure successful system testing and handover to merchants post-installation - Document all configurations and installations accurately for internal and client reference - Provide feedback to product and support teams to improve the merchant experience and system functionality Required Qualifications: - Must be fluent in English and Chinese - Proven experience in POS systems, IT support, or a technical field role - Strong understanding of hardware and software components of POS systems - Ability to troubleshoot, diagnose, and resolve issues in real-time - Excellent interpersonal and communication skills; ability to work effectively with non-technical users - Detail-oriented, well-organized, and able to manage multiple implementations simultaneously - Willingness to travel to merchant sites as needed - Willingness to do training in Atlanta headquarter - High school diploma or equivalent; technical certifications or relevant coursework preferred - Mandarin (Required) Preferred Qualifications: - Familiarity with POS platform or similar systems is a plus - Customer service: 1 year (Preferred) - Restaurant working experience: 1 year (Preferred) Required Skills: POS systems, POS hardware installation, POS software configuration, Troubleshooting, Customer service, Bilingual English, Chinese Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Relocation assistance, Vision insurance