ZBS POS→
Tech Support (Onsite Specialist)
Entry LevelOn-site
Location
Aurora, CO
Salary
$42k–$42k/yr
Experience
Not specified
Posted
2 weeks ago
Skills
pos systemspos hardware installationpos software configurationtroubleshootingcustomer servicebilingual englishchinese
Job Description
Summary: Zhao Business Solution (ZBS) is a leading provider of merchant services and payment technology for the hospitality and retail industry. They are seeking a detail-oriented POS On-site Specialist to support new merchant partners in implementing and customizing their Point of Sale systems, ensuring a smooth onboarding experience and providing training and support.
Responsibilities:
- Collaborate with new merchants to understand their business needs and customize the POS system accordingly
- Set up and configure POS software, including menu programming, tax settings, and other system preferences
- Install POS hardware on-site, including terminals, printers, cash drawers, Kiosks, and network connections
- Conduct on-site training sessions with merchants and their staff to ensure they are comfortable and confident using the system
- Provide first-line support and troubleshoot technical issues during the initial two days of system use, ensuring a smooth transition for the merchant
- Ensure successful system testing and handover to merchants post-installation
- Document all configurations and installations accurately for internal and client reference
- Provide feedback to product and support teams to improve the merchant experience and system functionality
Required Qualifications:
- Must be fluent in English and Chinese
- Proven experience in POS systems, IT support, or a technical field role
- Strong understanding of hardware and software components of POS systems
- Ability to troubleshoot, diagnose, and resolve issues in real-time
- Excellent interpersonal and communication skills; ability to work effectively with non-technical users
- Detail-oriented, well-organized, and able to manage multiple implementations simultaneously
- Willingness to travel to merchant sites as needed
- Willingness to do training in Atlanta headquarter
- High school diploma or equivalent; technical certifications or relevant coursework preferred
- Mandarin (Required)
Preferred Qualifications:
- Familiarity with POS platform or similar systems is a plus
- Customer service: 1 year (Preferred)
- Restaurant working experience: 1 year (Preferred)
Required Skills: POS systems, POS hardware installation, POS software configuration, Troubleshooting, Customer service, Bilingual English, Chinese
Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Relocation assistance, Vision insurance
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Relocation assistance
Vision insurance