Help Desk Specialist

Summary: Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program supporting the Department of the Navy. The role involves providing end-user desktop support for a large enterprise network and troubleshooting various technical issues. Responsibilities: - Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices - Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues - Work directly with employees and officials to troubleshoot and resolve technical issues - Execute operations in support of the Enterprise Service Desk - Meet service goals by opening and closing tickets, executing scripts, and answering calls Required Qualifications: - Must have an Active Secret Clearance - 1+ Years of IT experience - Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher - Experience with troubleshooting, ticketing systems, and support for IT devices Required Skills: CompTIA Security+ Certification, IAT II Certification, CCNA Security, CySA+, IT Device Troubleshooting, Ticketing Systems, IT Support, Enterprise Service Desk, Microsoft Office, Video Teleconference, Network Devices, Operating Systems, Customer Service Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law