Member Engagement Representative - Weekday Opener/Early Shift - 4:45 am start

Description

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

 

The Y is the leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

 

Come to work each day knowing that what you do has an impact on the lives of the people in your community. At the Y, we invite you to develop your skills, realize your leadership potential, and discover a position that is truly much more than a job. Plus, there is always room to grow at the Y!  

 

Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.

We look forward to having you on our YMCA team!
*The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

Position Summary:

Open the Y at 5 am Monday - Fridays. 

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.

Job Duties/Responsibilities:

• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention.
• Ensure the Y is safe and clean for each opening
• Communicate in a timly manner any issues or changes to service areas
• Sales – follow sales cycle 
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Monitor the facility and adhere to other safety guidelines
• Perform other duties as assigned

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines
• Arrive on time ready for shift, clock in/out within timekeeping system

Requirements

Qualifications:

• Minimum age 21
• Strong interpersonal and problem solving skills
• Proficinet computer skills/knowledge required
• Fluency in second language desired

Summary

Availability: 4:45 am - 9:30 am (some shifts may vary by 30 mins) 

 

Our benefits are AMAZING!
• FREE YMCA family membership for all staff
• FREE training offered for all positions & get paid while you train for your job!
• Cheery, dynamic cause-driven work environment, like no other!
• Flexible work schedules and a family-friendly environment.

The full range of the pay grade for this position is $19.41-$26.53