Sales Manager - SMB Outbound Sales (Remote - Western Region)

Summary: Yelp is a platform connecting people with local businesses, and they are seeking an experienced Outbound Sales Manager to lead a team of Inside Sales Representatives. The role involves coaching and supporting the team to exceed sales goals through high-volume outbound cold calling and consultative selling. Responsibilities: - Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment - Drive daily outbound activity and ensure team members consistently meet or exceed KPIs - Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates - Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning - Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results - Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets - Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients Required Qualifications: - 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment - Well-versed in selling digital products to SMBs and using Salesforce CRM - Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement - Strong coaching and mentoring skills with a commitment to developing others and fostering career growth - Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements - Excellent communication, organizational, and time management skills - Comfortable working in a fast-paced, remote-first environment - Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED Required Skills: Sales management, Outbound sales, Coaching skills Important Skills: Salesforce CRM, Digital product sales Nice-to-Have Skills: Data-driven mindset, Communication skills, Organizational skills, Time management Benefits: Full medical, vision, and dental, 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday, Up to 14 weeks of parental leave, Monthly wellness subsidy, Work from home reimbursement, Flexible spending account, 401(k) retirement savings plan, Employee stock purchase plan