Guest Service Representative

Summary: WOW Carwash is a recognized leader in the car wash industry, known for providing exceptional service in Las Vegas. The Guest Service Representative will focus on creating guest loyalty, managing memberships, and ensuring a positive relationship with the community. Responsibilities: - Increase Guest satisfaction by cultivating and maintaining Guest relationships - Use strong interpersonal communication skills to engage with Guests and address concerns - Manage monthly memberships, including renewals, upselling, retention, and reducing churn - Proactively reach out to Guests to address retention opportunities and identify membership solutions - Identify and pursue new fleet account opportunities through community outreach and business development - Manage existing fleet accounts, including onboarding clients, ensuring high satisfaction, and addressing fleet-related inquiries - Coordinate fleet membership updates, resolve issues, and manage billing details - Respond appropriately (phone, email & social) to Guest comments, concerns, and suggestions - Ensure that each Guest receives a WOW Carwash best-in-class service experience - Act as a WOW Carwash expert when educating about our products and services, including membership tiers and fleet options - Use effective negotiating and sales tactics to retain memberships and secure fleet agreements - Communicate any equipment deficiencies observed or reported - Report when loading procedures and safety guidelines are not adhered to - Be a WOW Carwash Ambassador by holding self to WOW standards during all interactions while representing the company, over the phone or via written communications - Convey and be knowledgeable of the brand pillars: Advanced Technology, Environmental Dedication, and Social Engagement - Assist the Guest Relations Manager with inventory management Required Qualifications: - High school diploma (or GED or high school equivalence certificate) - Good telephone manner to enhance relationships with Team Members and Guests - Outgoing and friendly to provide a high level of service - Dependable and punctual - Strong understanding of the services offered, including membership plans and fleet programs - Exceptional attention to detail - Basic computer skills - Bilingual Required Required Skills: Membership management, Fleet account management, Bilingual communication, Outgoing and friendly demeanor Benefits: Paid Time Off, Advancement opportunities, 401(k) with Employer match, Medical and dental plans for eligible Team Members, Short and long-term disability plans, Fitness reimbursement, Free car washes