Service Assistant

We are looking for a reliable and customer-focused Restaurant Service Assistant to join our team at WOB Bar & Kitchen! In this role, you will assist the servers and kitchen staff in ensuring the smooth operation of the restaurant.  If you are passionate about providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. Join our WOB (World of Beer) team and contribute to creating memorable dining experiences for our customers!

Benefits: 

• Great Income through building sales/tip share!
• Flexible schedule that works with your schedule.  
• A fun environment to work in as a team!
• Meal Discount for your WOB cravings
• Opportunity for advancement to build your career with us!

Position Purpose

To provide a positive and engaging World of Beer experience to every customer. Support the customer experience by providing freshly made food and beverages to the table. Ensure the customer will leave WOB with the intent to return.

World of Beer Bar & Kitchen Server Standards

• Provide the goal for our customers: Lifting customers spirits one glass at a time
• Be positive, finding fun in the moment, doing good work and lifting the mood of others.
• Provide our style of service: casual, friendly, fun and perfectly paced to the customer's pace.
• Assist the service team with each customer.

Primary Responsibilities 

• Assist in setting up the location for either opening or closing.
• Welcome every customer as they enter the WOB location.
• Follow & support the WOB Steps of Service as noted in the FOH Training Workbook
• Run Food from kitchen to tables
• Run Drinks from bar to tables (place on a coaster or beverage napkins) 
• Assist with pre-bussing and bussing
• NA Beverage & Water refills
• Assist customers with food and beverages orders placed by the server
• Follow the Responsible Vending Policy & the Safety and Sanitation Policy
• Contribute as a valued team player for the greater good of the customer
• Complete approved side-work as needed throughout the shift

Qualifications

• Outgoing, friendly & high energy personality and demeanor
• Friendly & accurate communication skills in handling customers in person
• Ability to be a contributing member of the team in sales and job tasks
• Ability to work in a fast-paced environment.
• Any food or alcohol awareness certification as required within 30 days of hire
• Warm and welcoming Smile!

Work Requirements

• Ability to stand on your feet and navigate the WOB for the entirety of the shift
• Ability to carry full food and drink trays.
• Ability to reach, bend, and lift 20 lbs.
• Ability to retain menu product knowledge and share that with customers.
• Ability to clearly communicate to customers and staff.
• Flexible schedule.

Exempt Status: Hourly wage (participation in tip share - varies by location) 

Reporting to: MP and Manager on Duty

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  

Summary 

This job posting is a summary of duties and is not designed to contain an exclusive listing of duties or responsibilities that are required. The job description and duties may change at any time with or without notice. By applying, you should understand that a job posting/description is not a contract; is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities or projects with or without notice. Applying constitutes understanding of the requirements, essential functions and duties of the job description.