Senior Associate - Operations

companyDescription WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. jobDescription Role:• Experience in refunds and knowledge of dispute handling• Handling dedicated email box where requests are for any specific inquiry, refund detailsCapabilities:• Good team player• Adherence to Company values• Ability to work independently and multi-task with minimum supervision in a dynamic work Environment• Fluent English (written and spoken)• Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities• Problem solving ability• Ability to meet deadlines, providing accurate and thorough results• Strong attention to detail and accuracy• Good time management and organization skills• Ability to work under pressure and handle stress• Proficiency in MS office applicationsKnowledge:• Pursuing University(bachelors) degree in any stream• IATA/Diploma in Travel and Tourism (preferably)• 2-4 years’ experience in Sales and refunds process• Experience in airline/travel industry qualifications Graduate additionalInformation