Associate - Operations

companyDescription WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. jobDescription Key Responsibilities & Requirements:Adhere to all Standard Operating Procedures (SOPs) defined for the process.Consistently meet the prescribed productivity and quality targets on a monthly basis.Maintain thorough and up-to-date product knowledge.Ensure accuracy in all information provided to customers.Demonstrate the ability to understand the core issue and respond with appropriate, well-structured openings and closures.Work in compliance with customer requirements and process guidelines.Collaborate effectively as a team player to achieve both individual and team goals.Exhibit strong email writing skills in English, with the ability to comprehend and respond accurately to customer queries.Possess basic computer literacy.A diploma or degree in the travel field is desirable.Prior experience in a customer service or complaint-handling role, preferably within a travel agency, is an added advantage.Have strong verbal and written communication skills.Demonstrate the ability to read between the lines and understand customer intent.Show a willingness to learn and adapt in a dynamic environment.Possess good grasping ability and logical reasoning skills.Exhibit strong customer-centric approach.Be adaptable, responsible, and accountable in day-to-day tasks. qualifications Graduate additionalInformation