TCS工程師

TCS工程師 Location: 江蘇省昆山市綜合保稅區郁金香路789號 We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description 1. Technical Support and Problem Resolution: \- Execute RMA defective product (Failure Analysis-FA) analysis. Provide improvement suggestions to help enhance product quality. \- Analyze and diagnose customers' technical issues, offering effective solutions. 2. Outsourcing/Site Training and Education: \- Conduct training for outsourcing partners/sites to ensure thorough understanding and effective use of products, and audit operational quality. \- Write and update technical documents and user manuals to help resolve common issues. 3. Internal Collaboration and Knowledge Sharing: \- Collaborate with internal engineering teams to ensure technical issues are resolved promptly. \- Share technical knowledge and best practices to enhance the overall technical capabilities of the team. 4. Product Testing and Feedback: \- Participate in the testing and validation of new products to ensure they meet customer requirements. \- Collect and analyze customer feedback, providing improvement suggestions to the product development team. 5. Technical Project Management: \- Manage technical projects within your area of expertise, coordinate tasks and resources, and ensure timely project completion. \- Provide informal guidance to junior colleagues to help them improve their technical skills. Education Work Experience Language Skills Deployment Support、 Device Setup、 Documentation Generation、 Domain Name System (DNS)、 Dynamic Host Configuration Protocol (DHCP)、 End-User Training And Support、 Error Messages、 Google Meet、 Hardware Troubleshooting、 Help Desk Support、 Internet Protocol (IP)、 Issue Tracking、 Knowledge-Centered Service、 Microsoft Windows Support、 Network Infrastructures、 Network Support、 Network Troubleshooting、 Problem Management、 Remote Technical Support、 System Level Troubleshooting、 Technical Documents、 Tier 1 Technical Support、 Web-Based Communications、 Wireless Access Point、 Zoom (Video Conferencing Tool)