Wipfli→
IT Helpdesk Internship
InternshipHybrid
Location
Eau Claire, WI
Salary
$40k–$40k/yr
Experience
Not specified
Posted
1 day ago
Skills
microsoft officewindows oshelp desk supporthardware supportsoftware support
Job Description
Summary: Wipfli is a company that values its people and offers a career-defining opportunity for those looking to make a difference. The HelpDesk Intern will support the firm's technology operations by providing customer service for hardware and software issues, maintaining documentation, and participating in process improvements.
Responsibilities:
- Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues in accordance with established IT policy, process and procedures
- Record all actions, communications, and resolutions for issues being investigated in appropriate systems
- Acquire and maintain knowledge of Firm systems and support policies and procedures
- Review and maintain documentation and knowledge base articles
- Participate in process improvement initiatives across the HelpDesk and on projects
- Handle contentious situations and calls with discretion and professionalism
Required Qualifications:
- Currently pursuing a Bachelor's degree in Information Technology, Business, or a related field, with at least Junior standing preferred
- Minimum 3.0 GPA
- Prior work experience with computer systems or help desk support
- Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks effectively
- Ability to work independently and collaboratively in a team environment
- Demonstrated ability to navigate ambiguity and approach challenges with flexibility and creativity
- Excellent written, verbal, and presentation skills
- Proficient in Microsoft Office, Windows OS and related productivity tools
- Must be legally authorized to work in the United States on a full-time basis upon hire. The firm will not consider candidates who require current or future employment visa sponsorship (such as H-1B)
Required Skills: Microsoft Office, Windows OS, Help Desk Support, Hardware Support, Software Support
Benefits: Paid sick leave, Access to free, confidential counseling through our Employee Assistance Program
Benefits
Paid sick leave
Access to free, confidential counseling through our Employee Assistance Program