IT Helpdesk Internship

Summary: Wipfli is a company that values its people and offers a career-defining opportunity for those looking to make a difference. The HelpDesk Intern will support the firm's technology operations by providing customer service for hardware and software issues, maintaining documentation, and participating in process improvements. Responsibilities: - Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues in accordance with established IT policy, process and procedures - Record all actions, communications, and resolutions for issues being investigated in appropriate systems - Acquire and maintain knowledge of Firm systems and support policies and procedures - Review and maintain documentation and knowledge base articles - Participate in process improvement initiatives across the HelpDesk and on projects - Handle contentious situations and calls with discretion and professionalism Required Qualifications: - Currently pursuing a Bachelor's degree in Information Technology, Business, or a related field, with at least Junior standing preferred - Minimum 3.0 GPA - Prior work experience with computer systems or help desk support - Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks effectively - Ability to work independently and collaboratively in a team environment - Demonstrated ability to navigate ambiguity and approach challenges with flexibility and creativity - Excellent written, verbal, and presentation skills - Proficient in Microsoft Office, Windows OS and related productivity tools - Must be legally authorized to work in the United States on a full-time basis upon hire. The firm will not consider candidates who require current or future employment visa sponsorship (such as H-1B) Required Skills: Microsoft Office, Windows OS, Help Desk Support, Hardware Support, Software Support Benefits: Paid sick leave, Access to free, confidential counseling through our Employee Assistance Program