Patient Scheduling & Referral Coordinator

Job Title: Patient Scheduling & Referral Coordinator

Job Code: [DKL-KHMSP]

Position type: Full-Time

Working Hours: 9:00 AM -5:00 PM Eastern Daylight Time, Monday - Friday

Salary rate : $5-$7 per hour

Job Responsibilities:

• Answer incoming patient calls professionally and promptly

• Return missed calls and voicemails in a timely manner

• Address patient inquiries and route urgent concerns appropriately

• Schedule, confirm, and reschedule patient appointments

• Manage provider calendars efficiently

• Conduct follow-up “re-spark” calls to encourage rescheduling

• Process incoming and outgoing patient referrals

• Coordinate with providers, specialists, and insurance companies

• Verify patient insurance eligibility and benefits

• Confirm coverage details prior to appointments

• Assist with medical billing tasks

• Support claim processing and coding accuracy

• Maintain accurate patient records in Practice Fusion

• Perform data entry and documentation tasks

• At least 1 year of experience as a Medical Virtual Assistant, Medical Receptionist, or Healthcare Administrator

• Clinical or medical background highly preferred

• Experience using Practice Fusion EMR strongly preferred

• Knowledge of medical terminology, insurance verification, and referrals

• Familiarity with medical billing and coding processes

• Strong phone communication and customer service skills

• Highly organized, reliable, and detail-oriented

• Ability to multitask in a fast-paced healthcare environment

• Strong responsiveness and follow-through

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.

• Internet: High-speed connection (minimum 10 Mbps).

• Audio: Noise-canceling headset.

• Video: Webcam for virtual meetings.

• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.