Data & AI Specialist (Customer Support)

Summary: Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. They are seeking a dedicated and enthusiastic Data & AI Specialist to serve as the first point of contact for nonprofit customers, providing guidance and support to ensure successful fundraising efforts using their solutions. Responsibilities: - Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall’s solutions - Respond to user inquiries promptly through phone, chat, and email - Provide proactive guidance and best practices for event planning and fundraising efforts - Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements - Maintain accurate and thorough records of all client interactions in Salesforce - Proactively follow up with users to ensure their issues are resolved and their experiences are positive - Perform focused research on US households to help validate our model and dataset Required Qualifications: - Bachelors degree - 1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors - Proven ability to adapt to shifting priorities and manage multiple tasks effectively - Familiarity with Salesforce or similar CRM platforms - Exceptional communication skills, both written and verbal - Proven ability to analyze and resolve issues effectively - A positive attitude and a genuine desire to help organizations succeed in their missions Preferred Qualifications: - Previous experience working for a high growth startup Required Skills: Customer support, Salesforce, Issue analysis, resolution Benefits: Bonus, Equity, Comprehensive benefits package