Service Technician

Summary: WinC Services is a Pasadena-based managed IT services provider supporting businesses across Los Angeles, Orange, and San Diego County. They are seeking an entry-level Low-Voltage and IT Service Technician to support clients with on-site IT and low-voltage service needs including installations, troubleshooting, and maintenance. Responsibilities: - Perform on-site installations, maintenance, and repairs for IT equipment and low-voltage systems including structured cabling, surveillance cameras, and access control devices - Troubleshoot and diagnose hardware, software, and network issues at client locations - Support Microsoft 365 user setup, device configuration, and basic endpoint management - Assist with network infrastructure tasks including Wi-Fi access point mounting, cable runs, and patch panel terminations - Respond to service requests in a timely manner and keep clients informed throughout the resolution process - Document completed work in our ticketing and RMM systems - Collaborate with senior technicians on complex projects and escalate issues appropriately - Represent WinC Services professionally at all client sites Required Qualifications: - High school diploma or equivalent required; technical training or degree preferred - Basic understanding of computer hardware, operating systems, and networking concepts - Ability to run cable, use hand tools, and work in various physical environments (attics, ceilings, server rooms) - Valid California driver's license and reliable transportation - regular travel to client sites required - Strong communication skills and a professional, client-facing demeanor - Ability to work independently, manage time effectively, and handle multiple service requests Preferred Qualifications: - Familiarity with IP camera systems, access control, or structured cabling is a plus - Exposure to Microsoft 365, Windows 10/11, or macOS in a support capacity is a plus - CompTIA A+, Network+, or similar certification (or actively pursuing one) is a plus Required Skills: Low-voltage systems, Structured cabling, Surveillance camera systems, Access control devices, Computer hardware, Operating systems, Microsoft 365, Windows 10, macOS, CompTIA A+, CompTIA Network+, Client-facing demeanor, Networking concepts Benefits: Mileage reimbursement for client travel, Paid training and support for industry certifications (CompTIA A+, Network+, and more), Hands-on mentorship from experienced MSP engineers, Clear growth path into senior technician and network/systems engineering roles, Collaborative, close-knit team environment