Business Systems & Reporting Analyst I

Summary: Wiley X is a company founded by U.S. Army Veteran Myles Freeman Sr. in 1987, known for creating premium protective eyewear. The Business Systems & Reporting Analyst I is responsible for analyzing and improving business systems and reporting frameworks, coordinating cross-functional efforts to optimize reporting and ensure data integrity. Responsibilities: - Analyze and oversee recurring reporting processes to ensure accuracy and business relevance - Interpret and synthesize data across systems to support decision-making - Design reporting frameworks, including logic, sources, and governance - Evaluate and improve reporting efficiency and scalability - Develop ad hoc analyses as needed - Evaluate system issues and determine root causes - Coordinate resolution strategies with technical teams - Prioritize requests based on business impact - Recommend system and workflow improvements - Oversee product and pricing data integrity across systems - Validate pricing consistency between platforms - Define and enforce data standards - Analyze discrepancies and implement corrective actions - Own intake and prioritization of requests through JIRA and IT Support Desk - Establish structured intake processes - Triage, categorize, prioritize, and route requests to appropriate owners across Digital Operations, IT, developers, or business teams - Monitor workflows and resolve bottlenecks, maintaining visibility into ticket status, aging, open items and next steps - Provide status updates on active tickets, reporting requests, and operational work in progress - Follow up with stakeholders to clarify needs, confirm resolution, and close the loop on requests - Act as liaison between business teams, Digital Operations, E-commerce, IT, Finance, and external support partners - Create and maintain SOPs, process maps, troubleshooting guides, reporting instructions, and internal knowledge base documentation - Lead training and documentation efforts - Support onboarding and training of internal users on common system processes and reporting procedures - Lead user acceptance testing efforts - Design test scenarios and validation criteria - Support post-release validation and follow up on issues impacting users or operations Required Qualifications: - Requires a bachelor's degree or its equivalent - Ability to communicate clearly, both written and verbally - Strong ability to review and analyze needs to create system solutions that support overall business strategies - Working knowledge of ERP systems (Business Central) and ecommerce platforms (Shopify) - Strong organizational skills with the ability to balance multiple workflows and deadlines - Experience working cross-functionally with other departments - High attention to detail with a focus on data accuracy and integrity - Ability to have discretion and independent judgment - 0-2 years of data analytics - 0-2 years system documentation - 0-2 years system analysis - Ability to lift up to 25 pounds - Ability to sit for extended periods - Ability to use a computer for prolonged periods Required Skills: Data analytics, System documentation, System analysis, ERP systems, Business Central, Ecommerce platforms, Shopify, Independent judgment Benefits: Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey., Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives., Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills., Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.