Sales Lead

Summary: WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries. The Sales Lead provides an exceptional customer experience by encouraging the team to meet sales goals while leading and supporting store teams and overall store operations. Responsibilities: - Assist and oversee the opening and closing of the store - Communicate any disciplinary or exemplary behaviors to management team - Assists and oversees the correct ringing of sales, counting cash drawers, completion of deposit slips, closing of registers, and filling out daily statement accounting sheets - Communicates with management regarding levels of stock on the floor and in back stock - Establishing and maintaining Guest Services through appropriate training methods per brand - Assists in the upkeep of the store by maintaining store displays and merchandising - Assists with inventory, checking in, and transfers of merchandise - Regarding customer relations, handles each customer in a courteous and gracious manner with an attentive response to all customers - Must have complete knowledge of the store’s stock; stock varies by store location - Other duties may be assigned Required Qualifications: - 1+ year of experience in a fast-paced retail environment - Early and late shift availability - Ability to multitask and problem solve - Strong written and verbal English communication skills - Demonstrated customer service experience - Ability to multitask and resolve minor customer service conflicts - Alcohol Beverage Awareness Card (TAM Card) may be required - Additional Security clearance may be required - Satisfactory Criminal Background Check and Drug Testing May be required - Advanced computer skills, including Microsoft Office (WORD, Excel, PowerPoint, Publisher) - Limited sitting - Frequent standing, walking, climbing, crouching, bending, pushing, or pulling - Normal or corrected vision and hearing - Can distinguish varying or specific colors, patterns, or materials to assist customers - Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures - Typically, indoors - Typically, in a consistent temperature - Use of fine motor hand functions - Lift 0-60 lbs with or without reasonable accommodation - Weekend availability is required Required Skills: Alcohol Beverage Awareness Card (TAM Card), Microsoft Office, Cash handling, Inventory management Benefits: Medical, Dental & Vision Insurance, Free Life Insurance, Short- & Long-Term Disability Insurance, Paid Time Off, 401k with company match, Employee Discount