Customer Service Associate

Summary: WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion, while maximizing sales and assisting in store upkeep. Responsibilities: - Handles each customer in a courteous and gracious manner - Maximize sales by achieving add-on sales and recommendations - Knowledge of the store’s stock; stock varies by store location - Assists in the upkeep of the store by maintaining store displays and merchandising - Assists with inventory and receiving of merchandise - Replenish backstock to maintain appropriate levels of merchandise on the floor - Markdown merchandise as needed - CSA’s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store - Other duties may be assigned Required Qualifications: - 1 year + retail sales and/or cash handling experience - Excellent communication and people skills - Ability to multitask and problem solve - TAM Card may be required depending upon location - Additional Security clearance may be required depending upon location - Satisfactory Criminal Background Check and Drug Testing May be required depending upon location - Limited sitting - Frequent standing, walking, climbing, crouching, bending, pushing, or pulling - Normal or corrected vision and hearing - Can distinguish varying or specific colors, patterns, or materials to assist customers - Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures - Typically, indoors - Typically, in a consistent temperature - Use of fine motor hand functions - Lift 0-60 lbs with or without reasonable accommodation Required Skills: Retail sales, Cash handling, TAM Card, Security clearance Benefits: Medical, Dental, and Vision Insurance, Employer-Paid Life Insurance, Disability Insurance, Paid Time Off, Paid Parental Leave, 401(k) with company match, Employee Discount