Customer Service & E-Commerce Supervisor - Full Time

Summary: Whole Foods Market is dedicated to nourishing people and the planet. In this role, you will support the Customer Service & E-Commerce programs by leading processes that enhance the checkout experience and grocery delivery & pickup, while ensuring safety, quality, and productivity in daily operations. Responsibilities: - Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service - Establishes clear expectations for balancing in-store customer service and completing online orders - Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers - Seeks awareness of relevant competitors and industry trends - Ensures an effective and efficient response to customer questions, requests, and/or concerns - Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers - Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale - Maintains Team Member safety and security standards - Ensures compliance with relevant regulatory rules and standards - Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover - Maintains cleanliness of workspaces including staging area and coolers - Maintains security of equipment, e.g., MSRs, phones, currency counters - Proactively identifies process improvement opportunities - Consistently communicates and models WFM core values, leadership principles, and supports goals Required Qualifications: - 12+ months retail experience - Ability to perform task management, balancing dynamic customer flows - Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance) - Excellent interpersonal, motivational, team building and customer relationship skills - Capable of teaching others in a positive and constructive manner - Proficient with email, Microsoft Office, and operations-related applications - Must be able to lift 50 lbs - In an 8-hour workday: standing/walking 6-8 hours - Hand use: Single grasping, fine manipulation, pushing and pulling - Work requires the following motions: bending, twisting, squatting, and reaching - Exposure to FDA approved cleaning chemicals - Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit - Ability to work in a wet and cold environment - Ability to work a flexible schedule including nights, weekends, and holidays as needed - Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery Required Skills: Retail experience, Task management, Data analysis, Microsoft Office, Email proficiency, Operations-related applications, Team building, Customer relationship skills, Teaching skills, Motivational skills Benefits: Eligibility for a store discount, Paid time off, Financial wellness, Health & wellness support programs, Access to other Team Member perks