Veterinary Receptionist

Summary: White Oak Veterinary Clinic is a full-service veterinary hospital dedicated to providing excellent care for pets. They are seeking a full-time Front-Desk Receptionist to be the first point of contact for clients, ensuring a positive experience through effective communication and customer service. Responsibilities: - Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms - Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments - Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups - Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior - Assist in maintaining cleanliness and organization to ensure a positive client experience Required Qualifications: - Strong organizational and multitasking skills - Ability to maintain a calm, professional, and positive demeanor Preferred Qualifications: - Previous experience as a veterinary receptionist or medical office assistant Required Skills: Veterinary reception, Medical office assistance, Veterinary terminology, Vaccination protocols, Basic lab tests, Pet behavior, Multitasking, Positive demeanor Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, Paid time off and a 401(k) plan for full-time employees, Professional development opportunities, Employee pet discount because we know your pets are family, too.