Consultant Supply Chain (Customer Service) CSTI, Kampala

Consultant Supply Chain (Customer Service) CSTI, Kampala Location: Kampala, Uganda, The Republic Of DEADLINE FOR APPLICATIONS 16 June 2026-23:59-GMT+03:00 East Africa Time (Kampala) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). KEY TASKS AND RESPONSIBILITIES: Under the general supervision of the Global Fleet Operations Manager and aligned with the Global Fleet Service Provision Lead in Dubai, the incumbent shall perform the following duties: Ensure that Global Fleet services are provided to the country offices in the region efficiently. Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange. Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness. Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement. Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities. Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities. Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery. Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality. Contribute to efforts to enhance customer service procedures and tools through increased digitalization. Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability. Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations. Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact. Perform any other duties as required. EDUCATION: Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields. EXPERIENCE Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields. Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset. Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable. KNOWLEDGE AND SKILLS Strong understanding of fleet and transport operations, including data management, performance monitoring, and customer service delivery. Knowledge of transport contracting, procurement, and financial procedures. Proficiency in MS Office (especially Excel), SAP, and fleet management systems, and tracking systems. Excellent analytical and communication skills. Demonstrated ability to work both independently and collaboratively in complex, multicultural environments. Hands-on knowledge of vehicle maintenance and mechanical operations is an advantage. LANGUAGES: ·Fluency (Level C) in English and working knowledge (Level C) of French are required. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.