Regional Operations Specialist in California

Summary: Western Union is a global leader in cross-border money transfers and payments. They are seeking a Regional Operations Specialist to optimize business software, support technical operations, and ensure smooth day-to-day operations for their agents and sales teams. Responsibilities: - As an Operations Specialist, you’ll be the go-to guru for our tech needs - From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency - Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy - Data & System analytics support by observing trends when implementing new tech and products/solutions - Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures - Front-End Fun: Help with basic hardware and system troubleshooting Required Qualifications: - Fluency in English is required - Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territory - Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting - Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat - Customer service skills: You work well with clients and have great communication skills - Quick Study: New tech doesn't intimidate you. You love learning and mastering new tools - Travel anticipated approximately 20-30% Preferred Qualifications: - Bilingual in English and Spanish highly preferred - Bilingual/bi-cultural experience is highly desired Required Skills: IT systems, Cloud solutions, Networking, Web hosting, Power BI, ARC+, Snowflake, ServiceNow, SPLUNK, Customer service, Bilingual English, Spanish Benefits: Medical, Dental, Vision, and Life Insurance, Tuition Assistance Program, Parental Leave, 401K Plan