Customer Service Specialist

Summary: West Shore Home is a technology-driven home improvement company specializing in high-quality remodels. As a Customer Service Specialist, you will support customer service functions, ensuring a 5-star experience by diagnosing product issues and scheduling service visits for post-installation needs. Responsibilities: - Handle high volume inbound and outbound calls, quickly establishing relationships with our customers - Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed - Report customer escalations/emergencies directly to the General Manager and Customer Service Manager - Order necessary parts through manufacturers and schedule service visits when needed - Keep customers aware of any service-related schedule changes Required Qualifications: - A passion for building relationships - A desire to work independently, efficiently, and with high accountability - A proven track record of success in customer service-related roles Required Skills: Customer Service, Independence Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability), 401(k) plans with company match, HSA plan with company match, Paid holidays and paid time off (PTO), Employee Referral Program, Employee Discount Program, Paid training and unlimited professional growth potential