Provider Partnership Associate

Summary: WelbeHealth is dedicated to serving vulnerable seniors with compassion and innovation. The Provider Partnership Associate will support the provider network by managing onboarding, training, and ongoing engagement to enhance operational efficiency and provider experience. Responsibilities: - Initiate and maintain effective channels of communication with our high-quality network of aligned providers, through ownership of implementation and provider relations functions - Guide partners from initial provider training and onboarding of Plan policies, procedures, and available technology (ex. Provider Portal), through ongoing engagement and relationship optimization - Manage external and cross-functional relationships to ensure smooth operational integration with our contracted provider partners and clinical staff - Triage inbound provider relations questions and work cross-functionally to resolve issues in a timely manner - Proactively and collaboratively think about how to further service our partners and measure provider satisfaction - Develop a deep knowledge of the markets assigned to your region and serve as the network expert internally - Manage healthcare provider accounts to achieve company strategies and goals Required Qualifications: - Bachelor's degree in relevant field; professional experience may be substituted - Minimum of one (1) year of experience in provider relations, specifically field work; experience in a managed care organization highly desired - Proven experience building trust-based relationships with a diverse group of stakeholders and deliver service-centric experience - Demonstrated ability to go above and beyond in providing service to providers or partners - Excellent organizational and communication skills - Ability to work independently with minimal supervision - Demonstrated ability to prioritize in a fast-paced environment Required Skills: Provider relations, Managed care organization experience, Provider onboarding, Provider training, Operational workflow improvement, Healthcare provider account management, Prioritization Benefits: Medical insurance coverage (Medical, Dental, Vision), Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days, 401K savings + match, Comprehensive compensation package including base pay and bonus, And additional benefits!