Call Center Representative

Summary: Webster First Federal Credit Union is a community-focused financial institution dedicated to empowering its members. As a Call Center Representative, you will assist members with various banking needs through phone and online channels while ensuring high-quality service in a fast-paced environment. Responsibilities: - Assist members via phone, email, and occasional webchat with: - Account maintenance (address changes, stop payments, check orders, fee reversals, etc.) - Basic debit card services, including PIN resets, limit increases, and travel notifications - Deposit account inquiries (balances, transactions, and history) - Online banking support (logins, password resets, eStatements, Cash Edge, stop payments, bill pay, and general inquiries) - Loan inquiries and referrals - Collaborate with other departments within the Operations Center to ensure a seamless service experience - Work closely with branch employees, answering internal questions and helping with member issues - Handle multiple requests at once while maintaining accuracy and professionalism - Occasionally assist at the front desk when needed - Pull and review reports for account updates and member needs - Maintain the highest levels of professionalism, integrity, and confidentiality Required Qualifications: - Previous banking experience required (credit union or retail banking preferred) - Strong verbal and written communication skills, with the ability to present information clearly - Excellent customer service skills, with the ability to handle member inquiries professionally - Strong problem-solving abilities, including data collection and analysis - Basic math proficiency (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals - Proficiency in Microsoft Office and the ability to learn new banking systems - Ability to follow written and verbal instructions accurately - Strong multitasking skills—able to manage multiple inquiries and systems at once - Ability to be available for work punctually, and as scheduled - High school diploma or GED required - At least one year of experience working in a credit union or banking environment required Required Skills: Banking, Credit Union Operations, Microsoft Office, Basic Math, Data Analysis, Customer Service, Multitasking