Webster First Federal Credit Union→
Call Center Representative
Entry LevelOn-site
Location
Operations Center, 271 Greenwood Street, Worcester, MA
Salary
$35k–$54k/yr
Experience
Not specified
Posted
4 days ago
Skills
bankingcredit union operationsmicrosoft officebasic mathdata analysiscustomer servicemultitasking
Job Description
Summary: Webster First Federal Credit Union is a community-focused financial institution dedicated to empowering its members. As a Call Center Representative, you will assist members with various banking needs through phone and online channels while ensuring high-quality service in a fast-paced environment.
Responsibilities:
- Assist members via phone, email, and occasional webchat with:
- Account maintenance (address changes, stop payments, check orders, fee reversals, etc.)
- Basic debit card services, including PIN resets, limit increases, and travel notifications
- Deposit account inquiries (balances, transactions, and history)
- Online banking support (logins, password resets, eStatements, Cash Edge, stop payments, bill pay, and general inquiries)
- Loan inquiries and referrals
- Collaborate with other departments within the Operations Center to ensure a seamless service experience
- Work closely with branch employees, answering internal questions and helping with member issues
- Handle multiple requests at once while maintaining accuracy and professionalism
- Occasionally assist at the front desk when needed
- Pull and review reports for account updates and member needs
- Maintain the highest levels of professionalism, integrity, and confidentiality
Required Qualifications:
- Previous banking experience required (credit union or retail banking preferred)
- Strong verbal and written communication skills, with the ability to present information clearly
- Excellent customer service skills, with the ability to handle member inquiries professionally
- Strong problem-solving abilities, including data collection and analysis
- Basic math proficiency (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals
- Proficiency in Microsoft Office and the ability to learn new banking systems
- Ability to follow written and verbal instructions accurately
- Strong multitasking skills—able to manage multiple inquiries and systems at once
- Ability to be available for work punctually, and as scheduled
- High school diploma or GED required
- At least one year of experience working in a credit union or banking environment required
Required Skills: Banking, Credit Union Operations, Microsoft Office, Basic Math, Data Analysis, Customer Service, Multitasking