DSHS ESA Public Benefits Specialist 1-3

Summary: Washington State Department of Social and Health Services is seeking a Public Benefits Specialist for their Community Service Division. This role involves assisting individuals with public assistance applications and determining eligibility through interviews and data processing. Responsibilities: - Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs - Conduct intensive interviews and independently determine eligibility - Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances - Process all applications and case actions in accordance with federal and state requirements based on household income and size - Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients Required Qualifications: - Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience) - One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs - Able to learn and utilize various computer programs - Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone - Can work with complex technical regulations and procedures and analyze complex situations - Refrains from personal bias when determining eligibility - Prioritizes and performs multiple tasks in a busy office with numerous interruptions Preferred Qualifications: - Thrives in a standardized work setting Required Skills: Financial eligibility determination, Customer service experience Important Skills: Computer programs proficiency, Effective communication Nice-to-Have Skills: Multi-tasking, Working with diverse populations, Analyzing complex situations