Pharmacy Operations Manager

Summary: Walgreens is a leading retail pharmacy company, and they are seeking a Pharmacy Operations Manager to oversee non-clinical pharmacy operations and ensure efficient workflow. The role includes managing pharmacy technicians, enhancing customer experience, and maintaining compliance with regulations and company policies. Responsibilities: - Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience - Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions - Responsible for the selection, scheduling, and development of pharmacy technician personnel - Engages customers and patients by greeting them and offering assistance with products and services - Develops strong relationships with customers by anticipating customer needs and proactively offering services - Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law) - Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy - At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies - Manages core pharmacy workflow and drives excellence in pharmacy operations - Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure - Accountable for completion of non-clinical patient calls - Drives new technology/ process roll out, champions change and engages team around action planning - Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities - Maintains and applies knowledge of Company asset protection techniques - Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program - Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections - Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service - Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events - Leads performance management of technicians including making decisions and recommendations regarding discipline and termination - Accountable for technician hiring, on-boarding, training, and scheduling - Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training - Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements - Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws - Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration - Maintains and enhances current knowledge and skills related to pharmacy and healthcare - Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company - Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach - Communicates with pharmacy team, relaying messages from the support center or other key emails as required - Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Required Qualifications: - High School Diploma, GED, or equivalent - PTCB or ExCPT certification (except in Puerto Rico) - Has one year of work experience as a pharmacy technician in a retail or hospital setting - Must be fluent in reading, writing, and speaking English (except in Puerto Rico) - Requires willingness to work flexible schedule, including evening and weekend hours - Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications: - Previous people management/ leadership experience - Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation Required Skills: PTCB Certification, Pharmacy Technician Experience, Immunization Certification, Pharmacy Systems Operation, Pharmacy Inventory Management, Insurance Claims Processing, Pharmacy Workflow Management, Pharmacy Technician Training, Regulatory Compliance, Team Member Engagement