Walgreens→
Customer Service Associate
Entry LevelOn-site
Location
South Charleston, WV
Salary
$31k–$36k/yr
Experience
Not specified
Posted
1 week ago
Skills
cash register operationinventory managementmerchandisingasset protection procedurescompliance with statelocal lawsdigital photo serviceorder fulfillmentcustomer servicecourtesy
Job Description
Summary: Walgreens is a well-known retail pharmacy chain, and they are seeking a Customer Service Associate to provide a distinctive and delightful customer experience. The role involves engaging with customers, resolving issues, and ensuring efficient service at the checkout while maintaining store standards and compliance with regulations.
Responsibilities:
- Models and delivers a distinctive and delightful customer experience
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
- Provides customers with courteous, friendly, fast, and efficient service
- Recommends items for sale to customer and recommends trade-up and/or companion items
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Implements Company asset protection procedures to identify and minimize profit loss
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs
- Has working knowledge of store systems and store equipment
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
- Attends training and completes PPLs requested by Manager or assigned by corporate
Required Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
- Prefer six months of experience in a retail environment
- Prefer to have prior work experience with Walgreens
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Required Skills: Cash Register Operation, Inventory Management, Merchandising, Asset Protection Procedures, Compliance with State, Local Laws, Digital Photo Service, Order Fulfillment, Customer Service, Courtesy