Customer Service Associate

Summary: Walgreens is a well-known retail pharmacy chain, and they are seeking a Customer Service Associate to provide a distinctive and delightful customer experience. The role involves engaging with customers, resolving issues, and ensuring efficient service at the checkout while maintaining store standards and compliance with regulations. Responsibilities: - Models and delivers a distinctive and delightful customer experience - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service - Engages customers and patients by greeting them and offering assistance with products and services - Resolves customer issues and answers questions to ensure a positive customer experience - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.) - Provides customers with courteous, friendly, fast, and efficient service - Recommends items for sale to customer and recommends trade-up and/or companion items - Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records - Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader - Implements Company asset protection procedures to identify and minimize profit loss - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) - Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise - Completes resets and revisions as directed - Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) - For consumable items, assists in stock rotation, using the first in, first out method and restock outs - Has working knowledge of store systems and store equipment - Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products - Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store) - Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance - Complies with all company policies and procedures; maintains respectful relationships with coworkers - Completes special assignments and other tasks as assigned - Attends training and completes PPLs requested by Manager or assigned by corporate Required Qualifications: - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications: - Prefer six months of experience in a retail environment - Prefer to have prior work experience with Walgreens - Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work flexible schedule, including evenings and weekend hours Required Skills: Cash Register Operation, Inventory Management, Merchandising, Asset Protection Procedures, Compliance with State, Local Laws, Digital Photo Service, Order Fulfillment, Customer Service, Courtesy