Beauty and Wellness Consultant

Summary: Walgreens is a retail company that serves millions of customers and patients daily. They are seeking a Beauty and Wellness Consultant who will maximize sales and brand awareness by providing exceptional customer care and expertise in beauty and wellness solutions. Responsibilities: - Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience - Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options - Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary - Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet - Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care - Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships - Engages with omni-channel solutions to enhance customer engagement/experience - Locates products in other stores or online if unavailable in the store - Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care - Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership - Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings - Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs - Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department - Implements company asset protection procedures to identify and minimize profit loss - Processes sales for customers and/or employee purchases on cash register - Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care - Has working knowledge of store systems and store equipment - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) - Complies with all company policies and procedures; maintains respectful relationships with coworkers - Completes special assignments as assigned - Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance - Maintains knowledge of competition, new product/brand launches, and overall industry trends - Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training - Attends training and completes e-learning modules requested by Manager or assigned by Corporate - Maintains professional appearance and image in compliance with company guidelines at all times - Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants - Works collaboratively with Store Leadership to review goals and maintain product knowledge Required Qualifications: - High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care - Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary - Knowledge of products and brands in order to engage and meet the needs of the customer - Experience building and maintaining relationships within a team - Basic level PC/tablet skills - Requires willingness to work flexible schedule including evenings, weekends, and holidays - Must be fluent in reading, writing and speaking English. (Except in Puerto Rico) Preferred Qualifications: - Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority - Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors - Experience demonstrating makeup application and providing makeovers to customers - Experiencing selling Prestige brands - Degree from Beauty School - Experience with another retailer in the form of an Externship Required Skills: Retail Sales, Beauty Product Knowledge, Cosmetology Licensure, Esthetician Licensure, Makeup Application, PC/Tablet Skills