ONSITE: RN Director of Intake and Patient Services

Summary

The Director of Intake is responsible for the success, accountability and oversight of the admission process. Manages the day to day operations of Intake to ensure safe and appropriate care is provided to those referred to and presenting for assessment for mental health services. This position ensures the direction and implementation of operating policies, processes and initiatives. This includes providing coaching and supervision to staff to meet and support organization objectives. The director is responsible for managing the department that handles all general inquiry calls from potential customers and referral sources, helping to provide services with high patient and referral source satisfaction. The director ensures these calls are documented and handled appropriately. In addition, the director has responsibility for overseeing and also performing (when needed) the assessments of all potential patients who call or present to the hospital. The director ensures the intake assessments are completed timely and appropriately. The director will also work with other directors to ensure patients have the best experience possible when seeking services and being admitted to the hospital.

Job Requirements

Degree: BSN, MA

California RN license

Minimum Work Experience

At least 2 years of experience working in a mental health setting required.

Managerial, supervisory responsibilities in an acute mental healthcare setting experience preferred.

Responsibilities

• Oversee and manage intake and patient services operations, ensuring compliance with regulations.
• Supervise intake and patient services staff, providing guidance and support in patient care and inquiry calls.
• Maintain accurate documentation.
• Collaborate with interdisciplinary teams to enhance patient care quality.
• Develop and implement policies to improve all aspects of the department that would enhance patient and quality of care being given

Minimum Education

Bachelors Degree

Minimum Work Experience 2yrs+ of managerial, supervisory responsibilities in an acute mental health care setting.

Required Licenses RN

Physical Requirements: exerting up to 20 pounds of force occasionally, and/or up to 10punds of force, kneeling, crouching, standing, lifting and repetitive motions.

At Vista del Mar Hospital, you will find yourself in a position with great growth potential. We make it a priority to provide advancement opportunities and ongoing education for our entire team, in both clinical and non-clinical roles. This helps us ensure ongoing patient safety and quality care across our facility.

Each of our professionals is compassionate and committed to the goal of excellence in the mental health care industry. Because we bring on the most reputable and experienced healthcare professionals to fill our open behavioral health jobs, our goal is to keep them long-term. This is better for patients and our own staff, as it allows everyone to feel more comfortable in their environment.

Although a mental health career with Vista del Mar can be extremely rewarding in its own right, we understand the importance of employee benefits. Vista del Mar offers the following:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Life Insurance (Supplemental Life, Term and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)