Technical Support Specialist - Residential

Summary: Visionary Broadband is a regional broadband provider in the Rocky Mountain Region, focusing on rural service. They are seeking a Technical Support Specialist - Residential to assist customers with network and product-related issues, ensuring quick and accurate solutions. Responsibilities: - Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers - Basic understanding of networking and networking equipment - Showing attention to detail and documentation - Customer service skills, and working with customers over the phone as well as in person - Patience and a willingness to learn, this is a must - Ability to work in multiple systems at the same time Required Qualifications: - Understanding of computers from Windows to Mac - Understanding of internet-based applications such as email apps and Browsers - Basic understanding of networking and networking equipment - Showing attention to detail and documentation - Customer service skills, and working with customers over the phone as well as in person - Patience and a willingness to learn - Ability to work in multiple systems at the same time Required Skills: Windows, Mac, Email applications, Web browsers, Networking equipment, Multi-system operation, Patience Benefits: Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan), 401k with a dollar for dollar match up to 6%, Voluntary short and long-term disability, life insurance and accidental death & dismemberment, Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave