Customer Experience Lead-Danbury Fair

Summary: Victoria’s Secret & Co is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. The Customer Experience Lead is responsible for driving and growing top-line sales while delivering exceptional customer and associate experiences, supporting operational excellence, and leading the sales floor team. Responsibilities: - Driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment - Supporting operational excellence through maintaining visual standards, payroll management, and merchandise availability - Acting as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates - Leading and demonstrating company values within the store - Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling - Conducting associate observations and associate coaching - Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer - Linking results to behaviors and actions to drive top-line sales - Independently managing labor hours within the store to drive top-line sales and profit - Owning the overall appearance and presentation of brand by maintaining visual merchandising standards - Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand - Demonstrating and leading company policy and procedures - Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing Required Qualifications: - Passion for Victoria's Secret Brand - Demonstrates excellent merchandising skills - Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results - A sense of self-awareness with an interest in seeking feedback to improve and develop - Ability to monitor/track progress and incorporate feedback into decision-making - Experience with influencing cross-functional partners in informal and formal settings to get things done - Ability to work nights, weekends, and a flexible schedule - Ability to stand for long periods and frequently bend, kneel, and lift - Ability to use technology (headsets, mobile devices, computers) Preferred Qualifications: - 1 year of retail experience preferred - Experience directing other individuals in the performance of their job duties preferred Required Skills: Merchandising, Business report analysis, Use of technology - headsets, Use of technology - mobile devices, Use of technology - computers, Retail experience, influence cross-functional partners, seek feedback