Veterinary Client Service Representative - Front desk

Summary: Veritas Veterinary Partners is dedicated to providing world-class veterinary medicine and fostering a collaborative environment for professionals. They are seeking a Veterinary Client Service Representative to manage client interactions, support the veterinary team, and ensure a high standard of care in a busy, dynamic setting. Responsibilities: - Has 1+ years of client service experience (bonus points if it’s in a fast-paced setting!) - Speaks both human and 'vet team' with excellent communication skills - Can juggle tasks like answering multiple phone lines, data entry, billing, and making it all look easy - Handles financial conversations with professionalism and ease - Brings empathy, compassion, and a heart for helping anxious pet parents - Knows when to be discreet and when to be delightfully warm - Loves working with a team and building relationships that last - Stays positive, curious, honest, and ready to learn - And most importantly… likes to have FUN while doing all of the above Required Qualifications: - 1+ years of client service experience (bonus points if it's in a fast-paced setting!) - Excellent communication skills - Ability to juggle tasks like answering multiple phone lines, data entry, billing - Handles financial conversations with professionalism and ease - Brings empathy, compassion, and a heart for helping anxious pet parents - Knows when to be discreet and when to be delightfully warm - Loves working with a team and building relationships that last - Stays positive, curious, honest, and ready to learn - Likes to have FUN while doing all of the above Preferred Qualifications: - Additional fluency in other languages Required Skills: Client Service, Multi-line Phone Handling, Data Entry, Billing, Financial Communication, Empathy, Compassion, Positivity, Curiosity, Honesty Benefits: Health, dental, and vision insurance, with HSA option- some plans paid 100%, Maternity/Paternity leave, Retirement Plan – 401K with employer match, Employee Referral Bonus, Paid Time off, Mental health support with Talkspace, Uniforms provided, Pet discounts for medical care