Customer Service Representative -Onsite Job Fair 4/21 (10am-3pm)

Summary: Verida, Inc. is seeking a Customer Service Representative responsible for providing accurate and professional customer service related to non-emergency medical transportation services. The role involves assisting callers, scheduling transportation, and maintaining client confidentiality while ensuring efficient service delivery. Responsibilities: - Assists callers efficiently and in a polite, courteous and professional manner at all times - Conducts appropriate screening and eligibility functions - Obtains correct information to schedule appropriate modes of transportation - Maintains current knowledge of local operating transportation policies - Accurately and effectively uses trip scheduling and dispatch software - Maintains client, company and employee confidentiality - Communicates with facilities and/or providers as necessary to assure efficient transportation services - Coordination of urgent care and/or discharges with Trip Validation Specialist - Keeps Supervisor informed concerning scheduling and/or service delivery problems - Completes all required records and reports - Effective use of telecommunications systems Required Qualifications: - Excellent communication skills - Basic computer and typing skills - Type 30 wpm - Customer service experience - Able to work in a busy environment - Able to work independently or with a team - High School graduate or equivalent Required Skills: Customer service, Basic computer skills, Typing, work in a busy environment, work in a team