Temporary, Part-Time Call Center Benefit Service Representative

Summary: USI Insurance Services is an industry-leading retirement plan consulting and benefits administration firm. They are seeking a Temporary, Part-Time Call Center Benefit Service Representative to provide high-level customer service to retired participants, process defined benefit transactions, and assist with routine inquiries. Responsibilities: - Assist retirees with routine inquiries - Process retiree defined benefit transactions - Ensure accuracy of inquiries and transactions within service level agreement parameters - Document requests and inquiries in the internal case management system - Includes creating workflows for internal research requests - Learn technical rules for client benefit plans - Follow call center guidelines and protocol in the day-to-day operations Required Qualifications: - High School diploma or equivalent required - Strong verbal and written communication skills - Working knowledge of Microsoft Office suite of products - Detail oriented - Excellent time management skills, able to set priorities, and manage deadlines - Ability to work in a team environment - Resourceful, eager to learn new concepts, and further professional development - Ability to define problems and generate potential solutions Preferred Qualifications: - Previous call center experience preferred - Associates degree preferred Required Skills: Call center experience, Microsoft Office, Benefit plan knowledge, Defined benefit transactions Benefits: Medical, Wellness, Dental, Vision, 401(k), Flexible spending, Health savings accounts, Short and long-term disability, Life insurance, Paid time off policy, Paid family leave benefit, Paid holiday time