Administrative Services Coordinator

Company Description

At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an innovative, student-centred learning community that provides outstanding education opportunities for students seeking a tertiary study experience in New Zealand and Australia.

UP International College New Zealand is our University Pathways division within UP Education. 

Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes.

To find out more about us, please visit https://www.up.education/study/university-partnerships

Job Description

Administrative Services Coordinator

Location: Auckland CBD

Full-time | Permanent | On-site

About the role:

You will support administrative functions across all programmes delivered by Pathway entities. This includes student data management, regulatory compliance (e.g. NZQA, TEC, MOE, INZ and the Education Code), system management, reporting, timetabling, and other administrative tasks as required by the business.

This role plays a key part in ensuring smooth and efficient business processes, maintaining compliance, and supporting a high standard of administrative service delivery.

Key responsibilities include:

Regulatory and compliance

• Stay up to date with requirements (the Education Code, NZQA, TEC, MOE and INZ)

• Incorporate updates into daily operations

• Support communication with governance bodies and relevant stakeholders; Ensure compliance with student enrolments, visas, insurance, etc.

• Support internal audits and follow up on compliance-related actions

Daily Operations

• Respond to enquiries in a timely manner

• Work closely with academic and support teams to enhance the student experience

• Maintain high-quality service levels to support students and liaise across departments for solutions

• Generate accurate and timely reports, and support data analysis to inform decision-making

• Ensure all student data and files in SMS, CRM, and filing systems are accurate, complete, and up to date, conducting regular internal validation and reconciliation to maintain compliance and audit readiness.

• Coordinate and support the timetable by assisting with uploading and setting up timetables within the system.

Qualifications

About you:

• At least three years of experience in a similar administrative role, with understanding of business requirements and compliance practices.

• Strong Excel skills for data management, reporting, and analysis.

• Experience with CRM/SMS systems (e.g., SELMA or similar).

• Knowledge of visa and insurance compliance requirements.

• Good stakeholder communication skills, and proficiency in verbal and written English.

• Self-motivated, accurate, detail-oriented, and able to work independently.

• Ability to handle confidential information with discretion.

Additional Information

Why work with us?

• Join a rapidly growing and well-established college with a 25-year presence.

• Professional growth opportunities within the business.

• Rewarding environment that empowers international students and helps shape their future.

• Ongoing commitment to your training and professional development

Our application process:

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.