Description

Role and Responsibilities

• Receives all incoming calls and emails for the firm and directs them appropriately and professionally.
• Follow established guidelines regarding client service, responsiveness, appointment setting and other call handling processes.
• Coordinate and schedule investigator meetings with potential clients.
• Analyze information obtained from clients and obtain additional relevant information.
• Obtains pertinent information from potential new clients while demonstrating confidence, compassion and respect.
• Utilizes the firm’s case management system and other technology to document client information appropriately.
• Ability to learn and utilize an electronic practice management system.
• Ability to multi-task in a high-paced environment.
• Being a self-starter, problem solver, and team player.
• Positive attitude
• Proficiency with office software, including: Word, Outlook, and Excel; Adobe Acrobat
• Other duties as assigned

Requirements

Minimum Education and Experience Requirements

•  High School Diploma

Preferred Education or Experience

• 2+ years of experience in customer service
• Proficiency with MS Office software, including Excel and Adobe Acrobat