Account Manager

GENERAL DESCRIPTION:

Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.

 

We’re currently looking for an experienced Account Manager to join our team. The Account Manager is responsible for developing and maintaining strong day-to-day client/agency relationships liaising between clients and internal creative, production and technical teams on conception and execution of marketing projects ensuring on-time and on-budget completion. The seniority and title of Client relationships may vary based on Client account. In this role, the Account Manager will collaborate with senior account management to be involved in client strategic direction as well. Travel is required for this position (15%).

 

RESPONSIBILITIES (including, but not limited to):

All lawful directives of your supervisor or a member of Company management.

 

Project Management

• Day-to-day Agency lead for assigned accounts
• Maintaining daily updates in internal job tracking tool
• Maintain all scheduled deliverables and ensure campaigns remain on track
• Maintaining internal and external status reports
• Scheduling and leading required meetings

Estimating/Scheduling/Billing

• Working with Production Dept. to generate estimate requests based on scope of work
• Working with Production Dept. to manage schedule requests and revisions
• Generating SOWs for Client review and approval
• Managing the billing process (postage, creative, manufacturing, etc.) to ensure timely and accurate payment

Strategy

• Collaborate with senior account management to be involved in client strategic direction including, but not limited to, testing roadmaps, creative direction, etc.
• Ensure final deliverables align with strategic direction

Data QC & Strategy

• Partner with clients on data strategy and ensure data transmittal and content is accurate
• Comprehension on how client data business rules and how they drive segmentation, variability, and personalization 

Creative Process 

• Developing creative briefs in collaboration with a senior team member
• Scheduling and participating in internal creative reviews to ensure accuracy of creative concepts to brief
• Acquiring required client assets including artwork, guidelines, etc.
• Setting up and leading creative presentations to client with creative team 

Execution

• Managing the gathering of all mail data information from client
• Continuously relaying any and all pertinent information to key stake holders
• Involved in the routing and proofing process throughout the project lifecycle, and ensuring the accuracy of changes
• Developing and facilitating content-based changes in project matrix
• Ensuring accurate data entry and billing of job
• Following-up on receipt of postage, data, and mailing of job
• Managing any back-end reporting 

Research/Reporting

• Generate and understanding client reporting needs
• Managing the information gathering and implementation of any client-required reporting
• required industry/client/competitive research

Client Management

• Developing, maintaining and growing client relationships
• Leading, scheduling and attending client meetings/press trips whether on-site or via teleconference
• Managing client expectations to ensure jobs remain on schedule
• Training clients on any internal tools/interfaces

Personnel Management

• Managing/training an AC and/or AAM in client-specific processes
• Travel is required for this position (15%)
• Additional projects and assignments may be assigned based on the needs of the company and/or department

 

QUALIFICATIONS:

• Bachelor's Degree or equivalent experience from four-year college or university is preferred.
• 3+ in Account Management or Project Management (direct marketing agency experience is a plus).
• Excellent client service competence, presentation and writing skills.
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
• Ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.
• Proficient in Excel, Word, PowerPoint

 

This job description is subject to change from time to time at the Company’s discretion.

 

As a direct marketing company, there are times when client deadlines dictate additional work hours. Our employees are expected to be available beyond standard work hours when necessary. 

 

We’d love to hear your story and learn how your talents and experiences will enhance our team. You can find out more about us at wilengroup.com. This is a full-time position. We are an equal opportunity employer and a drug-free workplace. E-Verify. 

 

For New York, the expected salary range for this position is between $80,000 and $85,000. The actual compensation will be determined based on experience, geographic location, and other factors permitted by law.

 

Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others.