STEPS Client Services Analyst

Summary: The University of Kentucky is a comprehensive healthcare system, and they are seeking a Client Services Analyst to provide tier 1 end-user support and collaborate with various stakeholders. The role requires excellent interpersonal skills and adherence to departmental standards. Responsibilities: - Establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members - Responsible for tier 1 end-user support: incident and request intake, documentation, and resolution - Adherence to the UK HealthCare Behavioral Expectations - Adherence to departmental goals, policies, and procedures Required Qualifications: - Sitting for extended periods - Microsoft Windows Experience - MacOS Experience - Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc Required Skills: Microsoft Windows, MacOS, Workstations, Laptops, Mobile devices, Printers, Telephones