Inside Sales Lead Specialist

Inside Sales Lead Specialist Location: US - SAN ANTONIO HUB (TXANT) Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position provides coaching and subject matter expertise to the Inside Sales Representative (ISR). He/She trains new ISR’s, coaches existing ISR’s, serves as a product subject matter expert, and holds team performance accountability. This position helps the ISR build relationships with key decision makers and serves as a customer advocate. He/She listens to ISR phone calls and trains/coaches ISR's to use their sales skills with customers. This position partners with the ISR in customer engagements. He/She reports directly to the Inside Sales Supervisor. Responsibilities: Listens to phone calls between customers and ISRs to assist in developing the ISR's selling skills Participates in phone calls and serves as a subject matter expert on more complex interactions. Maintains knowledge of UPS products and services to develop appropriate sales solutions. Reviews customer shipping practices with the ISR to ensure contractual compliance. Reviews customer discounts and supports the ISR with writing new contracts. Educates ISR's and customers on UPS’s service channels to expedite problem resolution. Trains ISR's on compelling value proposals to potential and existing customers. Qualifications: Bachelor's Degree or International equivalent - Preferred Experience using Microsoft Office products or equivalent software UPS and/or business-to-business or business-to-consumer sales experience - Preferred Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.