Route Service Representative - UniFirst

Summary: UniFirst Corporation is an international leader in the garment services industry, and they are seeking a Route Service Representative (RSR) to manage customer relationships and ensure reliable service. The role involves managing deliveries, growing customer accounts, and operating a company truck while prioritizing safety and customer satisfaction. Responsibilities: - Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily - Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency - Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction - Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience - Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential - Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships - Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety - Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards - Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust Required Qualifications: - Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation - DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam - Educational Requirements: High school diploma, GED, or military service required - Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service - Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus! - Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience - Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods Required Skills: DOT Compliance, Route Sales Benefits: Competitive wages, 401(k) with company match, Profit sharing, Health and life insurance, Paid time off, Employee discounts, Tuition reimbursement, Formal training through our SCP program to set you up for success as an RSR, Continuous training and growth opportunities, A supportive and inclusive workplace rooted in a strong sense of community, Monday–Friday daytime schedule, no nights or weekends, A diverse and inclusive work environment that values a variety of backgrounds and perspectives